Perpflow ("Perpflow", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you access or use the Perpflow website, applications, trading tools, AI-powered services, APIs, and related services (collectively, the "Services").
1. Information We Collect
We may collect information directly from you, automatically through your use of the Services, and from third-party services that you choose to connect to Perpflow.
1.1 Account Information
When you create or maintain a Perpflow account, we may collect:
- Name or display name
- Email address
- Username
- Password or authentication credentials
- Profile information
- Account preferences
- Referral or affiliate information
1.2 Cryptocurrency and Wallet Information
If you connect a cryptocurrency wallet or exchange account, we may process information associated with that connection, including:
- Public wallet addresses
- Blockchain transaction information
- Trading activity and transaction history
- Portfolio balances and asset information
- Exchange account identifiers
- Trading preferences and configurations
We do not request or intentionally collect your private wallet keys or seed phrases. You should never provide your private keys, recovery phrases, passwords, or other secret credentials to Perpflow.
1.3 Payment Information
If you purchase a subscription or other paid service, payment information may be processed by third-party payment providers. We may receive limited transaction information such as payment status, transaction identifier, amount, currency, and billing information.
1.4 Technical Information
We may automatically collect information about the device and software you use to access our Services, including:
- IP address
- Browser type and version
- Operating system
- Device type
- Language preferences
- Time zone
- Referring URLs
- Pages and features accessed
- Approximate usage and interaction information
- Error and diagnostic information
2. How We Use Your Information
We may use collected information for the following purposes:
- Provide, operate, and maintain the Services
- Create and manage user accounts
- Authenticate users and secure accounts
- Process subscriptions and payments
- Provide trading and portfolio functionality
- Provide AI-powered trading tools and analytics
- Monitor and improve platform performance
- Personalize your experience
- Provide customer support
- Send service-related communications
- Detect fraud, abuse, and security threats
- Prevent unauthorized access
- Analyze usage and improve our products
- Comply with applicable laws and regulations
- Enforce our agreements and policies
3. AI and Automated Processing
Certain Perpflow features may use artificial intelligence, machine learning, algorithms, or automated systems to analyze information and provide functionality such as market analysis, trading signals, portfolio analytics, strategy assistance, automation, or other platform features.
Information processed by these systems may include your trading configurations, portfolio information, market data, interaction history, and other information necessary to provide the requested feature.
AI-generated information may be inaccurate, incomplete, delayed, or unsuitable for your circumstances. You are responsible for independently evaluating any information generated through the Services before acting on it.
4. Cookies and Similar Technologies
Perpflow may use cookies, local storage, pixels, SDKs, and similar technologies to operate and improve the Services.
These technologies may be used to:
- Keep you signed in
- Remember preferences
- Maintain security
- Measure website performance
- Understand how users interact with our Services
- Improve functionality and user experience
You may configure your browser to reject certain cookies. Some features of the Services may not function correctly if required cookies are disabled.
5. How We Share Information
We do not sell your personal information for money. We may share information with trusted third parties where reasonably necessary to operate and improve the Services.
5.1 Service Providers
We may share information with vendors that provide services such as:
- Cloud hosting
- Database infrastructure
- Authentication
- Analytics
- Customer support
- Payment processing
- Email delivery
- Security and fraud prevention
- AI and machine-learning infrastructure
5.2 Exchanges and Connected Services
When you explicitly connect an exchange, wallet, blockchain service, or other third-party service, information may be exchanged with that provider as necessary to provide the functionality you requested.
5.3 Legal Requirements
We may disclose information if required to do so by applicable law, regulation, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, users, property, or security.
5.4 Business Transfers
If Perpflow is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.
6. Blockchain Information
Blockchain networks are generally public and transparent. Transactions recorded on public blockchains may be visible to anyone and may remain permanently accessible.
Perpflow cannot control or delete information that has already been recorded on a public blockchain.
Because blockchain addresses can sometimes be associated with individuals through transaction analysis or other information, you should carefully consider what information you choose to associate with your wallet addresses.
7. Data Security
We use reasonable technical, organizational, and administrative safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure. We cannot guarantee that your information will always remain completely secure.
You are responsible for maintaining the confidentiality of your account credentials and any authentication methods used to access your account.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain business records, resolve disputes, enforce agreements, prevent fraud, and comply with legal and regulatory obligations.
When information is no longer reasonably required, we may delete, anonymize, or securely archive it in accordance with applicable requirements.
9. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Object to certain processing activities
- Request restriction of certain processing
- Request portability of certain information
- Withdraw consent where processing is based on consent
Some rights may be subject to legal limitations or exceptions. We may also need to verify your identity before processing certain requests.
10. Account Deletion
You may request deletion of your Perpflow account by contacting us using the contact information provided below.
Account deletion may not result in the deletion of information that we are legally required to retain, information required for legitimate business purposes, or information that exists on public blockchain networks.
11. Third-Party Services and Links
The Services may contain links to third-party websites, applications, exchanges, wallets, payment processors, or other services.
Perpflow is not responsible for the privacy practices, security, or content of third-party services. We encourage you to review the privacy policies of those services before providing them with personal information.
12. Children's Privacy
The Services are not intended for children who are under the minimum age required to legally use cryptocurrency or financial services in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
13. International Data Transfers
Perpflow and its service providers may process information in countries other than the country in which you reside.
Where required by applicable law, we will take appropriate measures to provide protection for personal information transferred internationally.
14. Marketing Communications
We may send you service announcements, product updates, security notifications, promotional communications, and other information related to Perpflow.
You may unsubscribe from non-essential marketing communications using the unsubscribe mechanism provided in the relevant communication or by contacting us.
You may still receive essential communications relating to your account, transactions, security, or the Services.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this policy. Where required by law, we may also provide additional notice.
Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by applicable law.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Perpflow handles your information, please contact us:
Please replace the contact details above with your actual legal entity name, privacy email address, and official website before publishing this policy.
17. Governing Law
This Privacy Policy is subject to the laws applicable to Perpflow and its users, without limiting any mandatory privacy rights that may apply in your jurisdiction.